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1. Active listening
POD 1 – Creating context
Understanding the basics of active listening.
Examining the impact of poor listening on relationships and on your life.

POD 2 – Assessing your listening
Examining your listening skills.

POD 3 – Keys to active listening
Identifying the keys to active listening and how to use them.

POD 4 – Using questions
Using different types of questions to improve your active listening.
2. Controlling your anger
Pod 1 - Understanding anger
Pod 2 - Taking charge of your anger
3. Conflict Management
POD 1 – The influence of perception on conflict management
POD 2 – Conflict management styles and situational application
POD 3 – Conflict management strategies
POD 4 – Personal development in action
4. Emotional intelligence
POD 1 – Foundational concepts of EI
POD 2 - The Competencies of emotional intelligence
POD 3 - The Competencies of Emotional Intelligence
POD 4 - Practical application
5. Time management
POD 1 - Creating context
POD 2 - The circle of influence and concern
POD 3 - Creating alignment between your values and how you spend your time and energy
POD 4 - Practical time management tools and techniques
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