1. Active listening
POD 1 – Creating context
Understanding the basics of active listening.
Examining the impact of poor listening on relationships and on your life.
POD 2 – Assessing your listening
Examining your listening skills.
POD 3 – Keys to active listening
Identifying the keys to active listening and how to use them.
POD 4 – Using questions
Using different types of questions to improve your active listening.